1. To qualify for a refund, the Customer has to cancel at least 24 hours before the time of the hangout.
2. To qualify for rescheduling, the customer would have to cancel at least 24 hours before the time of the hangout.
3. You cannot cancel within 24 hours to the time of the hangout.
4. You cannot reschedule on the day of the hangout.
We try to make preparations for hangouts and tours well ahead of time to prevent last minute rushes and to ensure our customers get the best experience, so we encourage you to inform us of any changes in your plans at least 24 hours ahead so we can adjust accordingly and possibly find a replacement for your spot.
We understand that sometimes unforeseen circumstances may warrant lateness, however we encourage everyone to come early especially for events that we are providing transportation for. We will not be exceeding an extra 30-minute wait period after the initially communicated time for take-off.
Beach Daycations and Omu Resort trips: we will be offering a refund of 25% of the total fee if the individual misses the Bus and cannot proceed to the venue on their own.
For events such as Kayak Hangout, Nature Hangout, Upbeat Hangout, Food Hangout, etc, you will have to join us whenever you arrive. We will not be offering any refunds due to lateness.
Note: these T&Cs apply only to one-day hangouts such as Kayaking, Paintballing, LCC hangouts etc, it does not apply to Tours or other hangouts and events exceeding a 1-day duration. Thank you.